Job Description
Job Summary
The Conference Services Manager is our ambassador to our Conference Services Department at Wyndham Grand Rio Mar. This role will direct the assigned group business after it is turned over by the Sales/Catering operations; and will manage the group up until the closure of the event to ensure extraordinary service and product delivery.
Education & Experience
• At least 4-year college degree preferred, but not required.
• Previous experience, 2-3 year’s experience as a Catering or Conference Services Manager in a full service resort or hotel.
• Excellent reading, writing, oral proficiency in the English and Spanish language.
• Proven interpersonal skills with a track record of successful client interactions.
• Coaching and People development skills.
• Good organizational skills, attention to detail, and ability to multitask.
• Ability to work long irregular hours, weekends, evenings.
• Ability to negotiate, organize, delegate and work under pressure.
• Knowledge of Audio-Visual equipment, internet, and telecommunication technology.
• Knowledge of Delphi Sales/ Catering Software, and Opera PMS
• Must be proficient in Microsoft Office applications, Excel spreadsheets, Word, PowerPoint
• Forbes service experience preferred, but not required.
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
Physical Requirements
• Long hours sometimes required.
• Irregular work schedule, hours, weekends, evenings.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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