Clinical Support Specialist - Northeast Region Job at Bicycle Health, Boston, MA

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  • Bicycle Health
  • Boston, MA

Job Description

Clinical Support Specialist - Northeast Region Join to apply for the Clinical Support Specialist - Northeast Region role at Bicycle Health . This role involves communicating with patients via phone, chat, or email to assist with appointment scheduling, pharmacy locations, and technology support, collaborating closely with medical and behavioral health clinicians. Location: Remote Schedule Options: Full time (40 hrs): W, TH, F 10:45am-7:15pm EST; S/Sun 9:30am-6pm EST Pay Range: Starting at $20.75/hr, compensation based on experience and market data. Benefits: 3 Weeks PTO + 8.5 sick days + 10 holidays 100% Employer Paid Medical, Dental, Vision Employer Paid STD & LTD 401k $50/month Remote Stipend Responsibilities: Serve as a key contact for patients during their treatment journey. Provide high-quality support via phone, chat, or email, ensuring timely resolution of issues. Maintain accurate documentation and adhere to workflows. Master our technology platforms to support patient care. Collaborate with clinicians to deliver telehealth support. Requirements: 1-2 years related experience, preferably in medical or pharmacy tech roles. Experience in high-volume contact centers preferred. Strong communication skills, attention to detail, and empathy. Comfort with technology and multiple software platforms. Reliable private workspace with high-speed internet. This is a full-time remote position. About Bicycle Health: Bicycle Health specializes in evidence-based treatment for Opioid Use Disorder via telemedicine, aiming to increase access to quality, affordable care nationwide. #J-18808-Ljbffr Bicycle Health

Job Tags

Holiday work, Full time,

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