Job Description

Job Description

Job Description

Who We Are

Joffe Emergency Services is a trusted partner in health and safety. Joffe helps schools create high-quality safety, security, and health programs that protect and support their students and staff. Our goal is to save lives and prevent emergencies through highly skilled response training that builds trust, demonstrates respect, and empowers learners to apply life-saving techniques to any individual in need, under any circumstances.

We are looking for a Security and Events Operations Manager to supervise day to day security operations and manage a team of security and event safety professionals in the DMV area. This is an in-person position. The duties listed below are representative of the general duties of the role and are not an exhaustive list. Additional duties and responsibilities may be assigned.

• Assumes management responsibility on behalf of Joffe at approved client sites.
• Oversees operational systems and management, directing all aspects of day-to-day security operations at the assigned Client site.
• With the assistance of the Staffing team, recruit, screen, and hire EMTs in the market.
• Coordinate event scheduling, communication, and logistics for all events in the market.
• Manage and maintain all equipment and supplies for the market.
• Develop and provide leads to the Event Safety sales team.
• Responsible for confirming shift support for EMTs/Event Safety staff to ensure coverage is full and complete.
• In collaboration with the Rx division, oversees onboarding and offboarding
• Maintain up to date communication with EMTs and Event Safety staff.
• Responsible for UDH/NBOT and managing the staffing score for assigned sites
• Develops, implements, and maintains operational procedures to enhance service efficiency.
• Manages and mentors a team of security professionals, fostering a culture of people management, professional development, and accountability.
• Enforces Joffe Emergency Services/Security policies as outlined by the handbooks and executive memos.
• Delivers high-quality security services to safeguard people and property, following established protocols and procedures.
• Monitors and evaluates the efficiency and effectiveness of service delivery, identifying opportunities for continuous improvement.
• Maintains compliance with all reporting requirements, meeting deadlines with accuracy.
• Upholds safety standards for personnel and equipment.
• Responds to police and other emergencies or community disasters on Client property.
• Establishes general and specific orders for each shift to maintain operational consistency.
• Responsible for following the established protocol for reporting incidents
• Develop SOPs for specific events and venues
• Oversee billing and payroll
• Assumes front-line responsibilities when staffing shortages occur.
• Plans and adjusts school calendars to anticipate coverage needs.
• Organizes officer schedules, managing breaks and shift coverage effectively.
• Engages with the community, representing and reinforcing the culture and values of the environment served.
• Provides training and professional development opportunities to enhance team effectiveness and preparedness.
• Serves as an active presence and role model within the community.
• Performs other related duties as assigned.
• Key Competencies
• Operational Systems & Management: Leads and directs security operations, aligning them with Client and divisional needs.
• Performance Management: Evaluates service effectiveness, implements improvements, and upholds high-quality security standards.
• People Management: Supervises, mentors, and motivates Campus Security Officers, fostering a professional and accountable team culture.
• Training & Development: Conducts ongoing education for Campus Security Officers, strengthening their response capabilities and professional growth.
• Client-Facing Leadership: Builds and maintains positive relationships with the campus community, balancing security needs with exceptional service.
• Problem Solving & Conflict Management: Assesses situations, applies approved de-escalation strategies, and delivers timely responses to security events.
• Time Management & Decision Making: Prioritizes responsibilities effectively and acts decisively in high-pressure situations.
• Drive for Results: Advances security measures, improves incident response, and elevates overall team performance.

Requirements

• 2-3 years of experience managing security personnel.
• 1-2 years of experience in a leadership position.
• Previous contract security, facilities management, military, or law enforcement experience preferred.
• Strong ability to develop and grow customer relationships.
• Proven capability to manage multiple priorities, complex situations, and diverse teams while balancing client requirements.
• Must reside in the Maryland area
• Flexible schedule required
• Must be willing to obtain a Maryland Security License
• EMT, Paramedic, RN, MD, DO, ATC, or other allied health provider.
• Preferred: Minimum of 2 years experience in the Emergency Care setting

Benefits

• Job Type: Full-Time
• Benefits: Medical, Dental, Vision, STD/LTD, Life Insurance

This role offers a unique opportunity to contribute to the growth of an industry-leading organization while playing a key role in ensuring safer events and environments through meaningful partnerships.

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