Job Description
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This range is provided by Love.Life. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $120,000.00/yr - $130,000.00/yr
SUMMARY The Club General Manager will be a dynamic, experienced and results driven leader to direct our multi-faceted health and wellness club in El Segundo.
The ideal candidate will be a strategic leader with a passion for health, wellness and longevity; possessing the ability to optimize labor, enhance the customer journey, drive revenue, and ensure operational excellence across all departments. In addition to overseeing day-to-day operations, this position will play a crucial role in fostering collaborations with marketing, sales, and community outreach efforts, as well as ensuring compliance with regulatory requirements and maintaining high standards of cleanliness and maintenance.
We are looking for a visionary leader with a commitment to delivering exceptional customer experiences and driving business growth through strategic partnerships and community engagement.
ESSENTIAL FUNCTIONS
Foster a positive and inclusive team culture that promotes collaboration, innovation, and a strong sense of purpose aligned with the company’s mission and values.
Provide ongoing training, coaching, and professional development opportunities to empower team members to achieve their full potential and contribute to the success of the facility.
Collaborate with departmental leaders to optimize the customer experience and understand the customer’s needs to provide a frictionless health journey.
Lead the recruitment and selection process for building a high-performing sales and operations team, including defining job roles, conducting interviews, and making hiring decisions.
Lead, mentor, and motivate the operations and sales team to achieve individual and club sales targets
Communications and Collaboration
Facilitate effective communication and collaboration among team members, departments, and external partners, promoting transparency, trust, and mutual respect.
Conduct regular team meetings, huddles, and brainstorming sessions to foster idea sharing, problem-solving, and cross-functional collaboration on key initiatives.
Encourage open feedback channels, constructive discussions, and a culture of learning and feedback to drive innovation and continuous improvement across the organization.
Sales Strategy and Performance
Ensure efficient and effective sales processes and workflows to streamline operations and enhance customer experience.
Develop and execute community-centric sales strategies, engaging local residents and businesses to build a strong and supportive network.
Collaborate with the marketing and sales leads to develop and implement strategies tailored to the individual targets in the South Bay and surrounding area. These will include B2C and B2B opportunities.
Identify key market segments and develop targeted sales strategies to capture new customers and drive revenue growth.
Focus strategies to maximize membership sales revenue with emphasizing personalized sales approaches tailored to individual needs.
Plan and execute promotional events and campaigns to attract new members/guests and enhance retention rates, incorporating personalized sales messaging and experiences.
Work with Sales Lead to develop KPIs to monitor sales metrics and performance indicators to evaluate team and individual performance.
Optimize CRM software or other tools to streamline sales workflows, track customer interactions, and analyze sales data for actionable insights.
Analyze sales data and generate regular reports to evaluate progress and identify areas for improvement, leveraging insights to refine personalized sales strategies
Member Experience and Relationship Management
Ensure exceptional member experiences by fostering a culture of personalized service and attention to detail, guiding the operations and sales team to customize a la carte offerings based on individual goals.
Build and maintain strong relationships with current and prospective members and guests ensuring their needs are met and expectations exceeded through personalized sales interactions.
Utilize customer feedback software to collect customer sentiment and execute actions to improve customer satisfaction and retention.
Operations Management
Oversee the day-to-day operations of the facility, ensuring it is well-maintained, clean, and safe for customers, team members, and visitors.
Develop and implement operational protocols, safety procedures, and emergency response plans to mitigate risks and ensure regulatory compliance.
Coordinate with facility management vendors, contractors, and service providers to schedule maintenance, repairs, and upgrades as needed, optimizing operational efficiency and cost-effectiveness.
Own the safety and security of the facility as the point of contact for all access control and security tools.
Analyze operational workflows, identify inefficiencies, and streamline processes to improve productivity, improve customer experience, and enhance overall operational efficiency.
Implement labor management principles, continuous improvement methodologies, and operational best practices to optimize resource allocation, minimize waste, and maximize output.
Financial Management and Budgeting
Develop and manage operations and sales budgets, allocating resources effectively to optimize productivity and ROI.
Collaborate with the finance team to develop accurate forecasts and opportunities to optimize the mix of business.
Develop and manage budgets for sales, marketing, operations, and other key areas, ensuring alignment with revenue targets and profitability goals.
Monitor financial performance through regular analysis of key metrics, such as customer acquisition cost, lifetime value, labor management, inventory control, and return on investment (ROI).
Identify opportunities for cost optimization, revenue maximization, and investment in growth initiatives, presenting financial reports and recommendations to stakeholders.
Compliance and Regulatory Oversight
Ensure compliance with industry regulations, data privacy laws, and ethical standards relevant to the health and wellness industry, maintaining a high level of integrity and transparency.
Implement best practices for data security, customer confidentiality, and risk management, safeguarding the startup's reputation and customer trust.
Stay updated on regulatory changes, industry standards, and certification requirements, guiding the startup's compliance efforts and risk mitigation strategies.
OTHER DUTIES
Assimilate into The Love.Life culture through understanding, supporting, and participating in all elements of company core values and tenets. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Love.Life from time to time, is essential to the successful performance of this position. Attendance standard for salaried exempt team members is dedicating adequate time to fulfill the duties outlined in this job description equal to, or more than 40 hours per workweek.
Due to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the needs of the business.
JOB KNOWLEDGE, SKILLS, ABILITIES
This Club General Manager must possess the following knowledge, skills, and abilities to demonstrate they can perform the essential functions of the job, along with the physical requirements, with or without reasonable accommodation.
Strong understanding of emerging trends in the health and wellness industry.
Proven experience in operations and sales management, with a track record of achieving targets and driving business growth.
Exceptional communication and interpersonal skills with ability to connect with diverse communities.
Excellent analytical and problem-solving abilities.
Ability to lead a team.
Ability to multitask, prioritize, and manage time effectively.
Knowledge of the food service industry and market trends.
Results-driven with a customer-centric Mindset.
Proficiency in the sales management process and CRM systems.
Ability to thrive in a fast-paced, dynamic environment with a passion for community building.
EXPERIENCE/EDUCATION REQUIRED
Bachelor's degree in Business Administration, Marketing, or a related field
5 years of senior leadership experience in operations, hospitality, or the fitness industry
3 years of sales leadership experience
Seniority level Seniority level Director
Employment type Employment type Full-time
Job function Job function Management and Manufacturing
Industries Wellness and Fitness Services
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Job Tags
Full time, For contractors, Local area,