The location for this role is East Hanover, NJ. About the Role The Insights and Decision Science (IDS) team is dedicated to enabling improved decision-making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting to the ED, Product Adoption, this position plays a vital role in bridging technical solutions with customer insights, thereby contributing to the overall success of Novartis’ business. In alignment with the broader objectives of the Insights and Decision Science (IDS) team, the Director Product Adoption plays a key role in supporting the broader Novartis environment to implement new technologies that enhance support operations. This role plays an important role in ensuring the product satisfies the user requirements and all feedback shared by end users are well incorporated in the product by collaborating with development teams and facilitating effective communication to enhance product functionality to drive business growth and ensuring our products remain competitive and impactful in the market. Key Responsibilities: Influence the development of a comprehensive framework for product support that aligns with organizational goals and customer expectations. Ensure that the ticketing system supports efficient capture, categorization, and prioritization of requests. Refine high-level processes and guidelines for triaging support requests, ensuring alignment with organizational priorities and customer needs. Communicate and collaborate with DDIT and other stakeholders to ensure alignment on technical solutions and priorities to address user-reported issues and enhance product functionality. Foster strong working relationships with relevant development teams to identify, document, and prioritize product defects in collaboration with development teams and vendors as needed. Ensure thorough user testing and validation of defect resolutions and product updates. Influence development of strategic feedback mechanisms to gather customer insights, informing product improvements and innovations and facilitate sharing of these insights. Enhance the efficiency and effectiveness of support operations while identifying opportunities for process improvements and innovations in product support. Novartis seeks an individual with extensive experience overseeing data governance operations. The individual should have a deep understanding of industry best practices and a proven ability to manage data-related risks, including privacy and security concerns. A commitment to driving continuous improvement in data governance processes, informed by data insights and industry trends, is essential to this role. Education: Bachelor's or Master's degree in Information Management, Computer Science, Business Administration, or related field. Minimum 8 years of experience in product support or a related field, with a proven track record of leadership and strategic oversight. Demonstrated ability to develop and implement strategic frameworks for product support that align with organizational goals. Experience in implementing best practices and new technologies to enhance operational efficiency and effectiveness. Excellent leadership, communication, and stakeholder management skills. Ability to influence and drive change in a complex organizational environment. Proficiency in leveraging data and analytics to drive decision-making and improve support operations. Strong problem-solving skills and the ability to identify and address complex product defects and user-reported issues. Strong analytical skills, with the ability to monitor and interpret key performance indicators (KPIs) to drive strategic improvements. #J-18808-Ljbffr Novartis Farmacéutica
.... Responsibilities: Supports and facilitates personal and non-personal client requests related to banking, credit, and investment products to achieve Private Bank client experience standards, including fulfillment of client needs and expectations across all products...
...Nightingale Nurses is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Wenatchee, Washington. Job Description... ...legendary. To the lives youve helped save, the patients youve cared for, and to the hospitals where youve done it. And youre just...
...family friendly events, and easy access to Charlotte. As a CRNA at Novant Healths Matthews Medical Center, youll be trusted to... .... Qualifications: Graduate of an accredited School of Nursing and Nurse Anesthesia Current CRNA certification (NBCRNA)...
...learning technologies, and pedagogies; and serve as a senior-level curriculum expert and guide initiatives, promote evaluation, and assess... ...comprehensive goals and project plan for each course being developed.Manages multiple course development projects while monitoring...
...The use of wind erosion equipment, weather and related equipment to measure crop photosynthesis using growth chambers. This includes working with dataloggers and connecting sensors to measure, e.g., soil saltation and crop reference evapotranspiration; calibration and use...