Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
*Shift options listed at the bottom.
GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:
Providing a high level of technical support and service to our onsite and remote customers.
Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
Delivering excellent customer service via phone, chat, email, tickets and deskside support.
Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
Supporting Microsoft Office 365 and Active Directory products.
Documenting and tracking customer incidents and requests via ticketing management system.
Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
Isolating and resolving issues with individual workstations.
Using advanced skills to set up shared drives, map network drives, install and update software, etc.
WHAT YOU’LL NEED TO SUCCEED:
Required Experience: Bachelors' Degree in IT or related discipline or a minimum of 4 years of related experience
Required Technical Skills: Technical support, networking, application support, problem solving.
Required Certifications: CompTIA Security+ required within 6 months of start date
Security Clearance Level: Active Top Secret with SCI Eligibility
Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia
Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)
Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon
Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon
*everyone must work 4 holidays a year
Years of Experience
4 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
10-25%
Citizenship
U.S. Citizenship Required
...Compliance & Best Practices Ensure compliance with federal, state, and local employment laws and regulations. Stay informed of HR trends, best practices, and legal developments to ensure the organization remains competitive and compliant. Develop and enforce HR...
...Summary Reporting to the HR Systems Group, this role will serve as an active partner with HR, IT and functional leaders to perform... ...data visualization to see beyond the numbers and communicate consultative advice and actionable recommendations to management. Duties...
...We are seeking motivated and service-oriented individuals to join our team as a Veterans Insurance Advisor . This is a fully remote position offering flexible hours and the opportunity to make a meaningful impact by working directly with union members, veterans,...
...Medcor is looking to hire a full-time EMT or Paramedic to be an Onsite Health Technician in our employer based, occupational health... ...be. We feel we offer more training than most other companies.~Travel! With new clients and projects added daily, there is always an opportunity...
...30, malpractice, PTO, licensure, credentialing, etc. included; the next year the compensation model is based on collections Following first year anniversary on 12/1, physician is offered partnership; 350 shares at 1.00 per share, current value $166 and some odd cents